Refund Policy

At Craqly, we want you to feel confident in trying our services. We provide free trials with complimentary credits so you can explore all our features and evaluate whether they meet your needs before making any purchase.

Free Trial Benefits:

• Free credits are provided upon sign-up to test all our services
• Full access to all features within your free credit limit
• No payment required during the trial period
• Opportunity to evaluate service quality and value before subscribing

Refund Eligibility:

• Refund requests must be submitted within 7 working days of the date of purchase
• Refunds are available only if you have not used any of the purchased credits or services (zero usage)
• If you have made a payment but have not used a single credit within the 7 working day window, you are eligible for a full refund
• If you have used any credits, even partially, refunds will not be provided regardless of the timeframe
• Bonus credits and promotional credits are not eligible for refunds under any circumstances
• Refund requests submitted after the 7 working day window will not be accepted

Subscription Management:

• You may cancel your subscription at any time to prevent future renewals
• Cancellations will stop further automatic billing
• Your access will continue until the end of your current billing period

Refund Process:

• Contact our support team to request a refund
• Provide your account details and purchase information
• Our team will review your account usage to confirm eligibility
• Approved refunds are typically processed within 5-7 business days to the original payment method

We may update this refund policy from time to time. Any changes will be posted on our website, and your continued use of our services indicates acceptance of the updated policy.

For refund requests or questions regarding this policy, please contact our customer support team at support@craqly.com.