Terms of Service

• "Account" means the user account you create to access the Services, authenticated via Google OAuth or email login.
• "Content" means all text, audio, transcriptions, AI-generated responses, notes, summaries, and other data processed through or generated by the Services.
• "Credits" means the usage allowance measured in minutes that determines how long you can use active sessions within the Desktop App.
• "Desktop App" means the Craqly desktop application available for Windows and macOS.
• "Service Plan" means the subscription tier you have selected, including Free, Pro, Pro + Stealth, and Enterprise plans.
• "Session" means an active usage period within the Desktop App during which audio is being captured, transcribed, or processed by AI.
• "Stealth Mode" means the Desktop App feature that renders the application overlay invisible to screen sharing and screen recording software.
• "User Data" means any data you provide to or through the Services, including account information, uploaded resumes, session transcriptions, and configuration preferences.

You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Services. By creating an Account, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement. If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

To access the Services, you must create an Account using either Google OAuth or email-based authentication. You agree to:

• Provide accurate, current, and complete registration information
• Maintain the security and confidentiality of your login credentials
• Notify us immediately of any unauthorized use of your Account
• Accept responsibility for all activity that occurs under your Account

We reserve the right to suspend or terminate any Account that we reasonably believe has been compromised or is being used in violation of these Terms. You may not share, transfer, or sell access to your Account to any third party.

Craqly provides an AI-powered desktop application that assists users during interviews, sales calls, meetings, lectures, recruiting calls, and other professional conversations. The Services include, but are not limited to:

• Interview Copilot -- Real-time AI assistance during live interviews, with sub-modes for Live, Behavioral, Practice, and Coding scenarios
• Sales Call Assistant -- AI coaching during sales conversations with sub-modes for Discovery, Demo, Negotiation, and Closing
• Team Meeting Mode -- Real-time meeting support with speaker identification, summaries, and action item extraction
• Meeting Notes Mode -- Structured AI-generated meeting notes with sub-modes for Standup, Planning, Retro, 1:1, and General meetings
• Recruiting Mode -- AI assistance during candidate screening and recruiting calls
• Lecture Mode -- AI-powered note-taking and summarization during lectures, webinars, and courses
• Stealth Mode -- A desktop overlay rendering technique that keeps the application visible to the user but invisible during screen sharing

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms and your Service Plan. All rights, title, and interest in and to the platform, software, AI models, algorithms, user interface designs, and underlying technology belong exclusively to Craqly.

Service Plans. Craqly offers the following plans:

• Free Starter -- 30 one-time free minutes with access to all features. No credit card required.
• Pro -- 180 minutes (3 hours) per month, resetting each billing cycle.
• Pro + Stealth -- 600 minutes (10 hours) per month, resetting each billing cycle, with full stealth overlay access.
• Enterprise -- Custom pricing and allocations for teams and organizations.

Credits. Credits are measured in minutes of active session time. When you start a session, the timer begins. Credits are deducted based on session duration when you end the session. Your plan credits are consumed first; bonus credits are used only after plan credits are exhausted. Unused plan credits do not roll over between billing cycles. Bonus credits never expire.

Payments. Paid subscriptions are billed in advance on a recurring basis (monthly or yearly) at the rate displayed at checkout. Payments are processed via Razorpay (for users in India) or PayPal (for international users). The payment gateway is automatically selected based on your region. You authorize us to charge your selected payment method for all applicable fees.

Auto-Renewal. All paid subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel at any time from your Account page. Cancellation takes effect at the end of your current billing period, and you will retain access until that date.

Price Changes. We reserve the right to change our pricing. Any price changes will be communicated to you in advance and will take effect at the start of your next billing cycle. Continued use of the Services after a price change constitutes acceptance of the new pricing.

Taxes. All fees are exclusive of applicable taxes. You are responsible for any sales, use, GST, VAT, or similar taxes imposed by your jurisdiction in connection with your use of the Services.

Refund requests must be submitted within 7 working days of the date of purchase. Refunds are available only if you have not used any of the purchased credits or services (zero usage). If you have made a payment but have not used a single credit within the 7 working day window, you are eligible for a full refund. If any credits have been consumed, even partially, no refund will be issued regardless of the timeframe. Bonus credits and promotional credits are not refundable under any circumstances. For complete details, see our Refund Policy.

Ownership. You retain ownership of all User Data you provide to the Services. By using the Services, you grant Craqly a limited, non-exclusive license to process your User Data solely for the purpose of providing and improving the Services.

Audio Processing. Audio captured during sessions is processed in real-time for transcription and AI analysis. Audio streams are not permanently stored on our servers. Transcription and AI-generated content may be temporarily held in memory during an active session and discarded after the session ends, unless you opt in to saving session data.

Data Saving Preferences. You have full control over whether session data (transcriptions, AI responses, meeting notes, sales call summaries) is saved to your account. You can opt in or opt out of data saving at any time through the Desktop App settings. When data saving is disabled, session content is processed in real time and discarded when the session ends.

Resume Uploads. If you upload a resume for personalized AI responses, the resume is processed locally within the Desktop App and used solely to tailor AI suggestions to your experience. We do not share, sell, or distribute your resume content to third parties.

No Training on User Data. Craqly does not use your session transcriptions, audio data, or personal content to train our AI models. Your data is used exclusively to deliver the Services to you.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You shall not:

• Reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code of the Desktop App or any part of the Services
• Copy, modify, distribute, sell, lease, sublicense, or create derivative works based on the Services
• Use the Services to develop a competing product or service
• Share, resell, or redistribute your Account credentials or access
• Use automated tools, bots, scrapers, or similar technology to access the Services
• Attempt to bypass, disable, or circumvent any security features, usage limits, or access controls
• Use the Services to process, store, or transmit content that is unlawful, defamatory, obscene, or violates any third-party rights
• Interfere with or disrupt the integrity or performance of the Services or related infrastructure
• Use the Services from a country or region subject to applicable trade sanctions or embargoes
• Misrepresent AI-generated content as entirely your own original work in contexts where disclosure is legally required

We reserve the right to investigate and take appropriate action, including suspension or termination of your Account, for any violation of this section.

The Stealth Mode feature renders the Desktop App overlay invisible during screen sharing and screen recording on supported platforms. While Stealth Mode has been tested on Zoom, Microsoft Teams, Google Meet, Skype, and Webex, we do not guarantee invisibility across all platforms, configurations, operating system versions, or future software updates.

You are solely responsible for determining whether and how to use Stealth Mode. You acknowledge that the use of AI assistance during interviews, calls, or meetings may be subject to the policies of your employer, the interviewing company, or the platform you are using. Craqly does not encourage or endorse the violation of any third-party policies, contractual obligations, or applicable laws. Use of Stealth Mode is at your own risk and discretion.

The Services, including the Website, Desktop App, software, AI models, algorithms, user interfaces, logos, trademarks, documentation, and all related intellectual property, are and remain the exclusive property of Craqly and its licensors. Nothing in these Terms grants you any right, title, or interest in the Services other than the limited license to use them as expressly provided.

AI-Generated Content. Content generated by the AI during your sessions (answers, summaries, notes, suggestions) is provided for your personal use in connection with the Services. You may use AI-generated content in your professional activities (such as delivering interview answers or meeting notes), but you may not extract, republish, or commercialize AI-generated content at scale without our prior written consent.

Feedback. If you provide us with feedback, suggestions, or improvement ideas regarding the Services, you grant Craqly an irrevocable, royalty-free, worldwide license to use, modify, and incorporate such feedback into the Services without any obligation to you.

The Services integrate with and rely upon third-party providers for core functionality, including but not limited to:

• Authentication -- Google OAuth for sign-in
• Payment Processing -- Razorpay and PayPal for subscription billing
• Speech-to-Text -- Third-party transcription services for real-time audio processing
• AI Processing -- Large language model providers for generating responses
• Infrastructure -- Cloud hosting and database services

Your use of these third-party services is subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, or practices of third-party services.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY LAW, CRAQLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

Without limiting the foregoing, Craqly does not warrant that:

• The Services will be uninterrupted, error-free, or free of harmful components
• AI-generated responses will be accurate, complete, or suitable for any particular purpose
• Transcription will be 100% accurate in all audio conditions
• Stealth Mode will function on all platforms or in all configurations
• The Services will meet your specific requirements or expectations

AI-generated content is intended as a reference and assistance tool. You are solely responsible for verifying the accuracy of any AI suggestions before relying on them in professional or legal contexts.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CRAQLY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

CRAQLY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO CRAQLY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS (USD $100), WHICHEVER IS GREATER.

Craqly shall not be liable for any outcomes resulting from your use of AI-generated content during interviews, sales calls, meetings, or any other professional setting. This includes, without limitation, decisions made by interviewers, employers, clients, or other parties based on your use of the Services.

You agree to indemnify, defend, and hold harmless Craqly, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or third-party right; or (d) any User Data you provide through the Services.

These Terms are effective from the date you first access or use the Services and continue until terminated. You may terminate your Account at any time by contacting us at support@craqly.com or through your Account settings.

We may suspend or terminate your Account immediately, without prior notice, if we reasonably believe that you have violated these Terms, engaged in fraudulent or abusive activity, or if required by law. Upon termination:

• Your right to access and use the Services will cease immediately
• Any unused credits (including bonus credits) will be forfeited
• We may delete your Account data after a reasonable retention period, subject to our Privacy Policy
• Sections of these Terms that by their nature should survive termination will continue to apply, including Sections 7, 10, 12, 13, 14, and 17

We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and may notify you via email or through the Services. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Services and terminate your Account.

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the Services shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India.

Before initiating arbitration, both parties agree to attempt to resolve any dispute informally by contacting the other party. If the dispute is not resolved within thirty (30) days of the initial notice, either party may proceed to arbitration. The arbitration shall be conducted in Hyderabad, India, and shall be conducted in English.

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

Entire Agreement. These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Craqly with respect to the Services and supersede all prior agreements and understandings.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

Force Majeure. Craqly shall not be liable for any failure or delay in performing its obligations due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, internet outages, power failures, or third-party service disruptions.

Notices. We may send notices to you via email to the address associated with your Account, or through in-app notifications. Notices to Craqly should be sent to support@craqly.com.

If you have any questions about these Terms, please contact us:

• Email: support@craqly.com
• Website: craqly.com
• Company: Fyrosoft Technologies